Orange
- The company
Orange is a French telecommunications company with a worldwide presence, nearly 150 000 employees and more than 260 million customers.
- The mission
Learn Assembly launched a self-assessment survey for more than 1000 employees as part of a reskilling campaign for customer relationship managers. The future managers came from different business lines within Orange.
- The goals
Phase #1 (before the learning program):
- Analyze the learners’ maturity according to a skill set
- Make them choose how to develop their skills and customize the learning programs
- Identify skill gaps
- Help the employees realize how their job is transforming and how important is self-learning to evolve towards their new responsibilities
- Measure the learners’ progress
- Assess the application of the acquired skills in work situations
- Adapt the learning program based on observed results
Want to learn more about this project? We have dedicated an article to this project.